Custom CRM that drives growth.

✅ Streamlined workflows
✅ Customer insights
✅ Sales automation
✅ Integration capabilities

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Custom CRM Development
Custom CRM Development Custom CRM Development Custom CRM Development

Have it your way.

Our custom CRM development services are tailored to fit your business processes and help manage customer relationships effectively. Discover how we can tailor solutions to meet your specific needs.

Streamline Workflows

Automate repetitive tasks and streamline your business workflows with custom CRM solutions.

Gain Customer Insights

Leverage data analytics to gain valuable insights into customer behavior and preferences.

Automate Sales Processes

Enhance sales efficiency with automated lead tracking and pipeline management.

Integrate Systems

Seamlessly integrate your CRM with existing business systems for unified operations.

Enhance Customer Engagement

Foster stronger relationships with personalised customer interactions.

Ensure Data Security

Protect sensitive customer information with robust security measures.

How it works.

Our proven process ensures your custom business system is delivered on time and exceeds expectations

  1. Process Analysis

    We start by understanding your sales process, customer journey, and team workflows. Our experts map out the perfect CRM structure to support your business operations. This approach is demonstrated in our recruitment system case study.

  2. Custom Design

    We design your CRM with intuitive interfaces and automated workflows that match your exact needs. Every feature is tailored to maximise efficiency and user adoption. Our 80/20 approach ensures we focus on the features that deliver the most value.

  3. Development & Integration

    Our team builds your custom CRM with robust features for contact management, sales tracking, and reporting. We integrate with your existing tools for seamless operations.

  4. Training & Support

    We ensure your team is fully trained on the new CRM and provide ongoing support. Regular updates and improvements keep your system evolving with your business.

Case study: Automating Recruitment with a Tailored System.

Discover how our custom recruitment systems have streamlined hiring processes and enhanced candidate experiences.

Candidates processed monthly
20+
Reduction in time-to-hire
40%
Increase in candidate conversion
35%

Testimonials from others.

Our clients have transformed their businesses with HiTide's bespoke software solutions, achieving greater efficiency, scalability, and success. Here's what they've said about our work:

"Hitide were quick to understand the project requirements, which were extensive and complex, and worked quickly to implement them. Communication was excellent throughout, with Hitide providing early demos of functionality so that any modifications or other types of changes could be addressed early on in the process."

"I would absolutely recommend Hitide to anyone considering a web application build."

"The process was very smooth. It’s rare in software development in my experience to be able to produce a system as complex as the one that was delivered in this project with as little friction, and as close to timeline, as was achieved with Hitide."

"Two of the key reasons HiTide was easy to work with was the clear and honest communication, as well as the reliability. We had previously had a number of challenges so as project lead I entered into this agreement with my guard up to a certain extent, but was very quickly reassured."

"If you want to work with a clear, honest, reliable team that understands commercial aspects of project delivery including ROI, I would recommend."

Related resources:

Recruitment System Case Study

Recruitment system case study
See how we developed a custom recruitment CRM that transformed a UK agency's operations and candidate management.

Custom Business Systems

Business systems development
Discover our complete business systems solutions that integrate CRM functionality with other essential tools.

Professional Services Solutions

Professional services industry CRM solutions
Explore how our CRM systems benefit professional service firms with enhanced client relationship management.

I want a CRM that enhances customer relationships

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Frequently asked questions.

What is a custom CRM?

A custom CRM (Customer Relationship Management) system is a tailored solution designed to manage your interactions with current and potential customers, enhancing your business relationships. Unlike off-the-shelf solutions, custom CRMs are built specifically for your business processes.

How does a custom CRM benefit my business?

A custom CRM provides features specifically designed for your business processes, improving efficiency, customer satisfaction, and sales performance. Our guide on when bespoke software makes sense explains these benefits in more detail.

Can a custom CRM integrate with other business tools?

Yes, a custom CRM can be integrated with other business tools such as email marketing platforms, accounting software, and e-commerce systems to streamline operations.

How long does it take to develop a custom CRM?

The development timeline for a custom CRM depends on the complexity and specific requirements of your project, typically ranging from a few weeks to several months. Our pricing guide provides more information on timelines and costs.

Is a custom CRM secure?

Yes, we implement robust security measures to protect your CRM data and ensure compliance with data protection regulations.

Can I customise the CRM interface?

Absolutely! A custom CRM allows you to tailor the interface to match your business needs and preferences, ensuring ease of use and efficiency.

Do you provide support for the custom CRM?

Yes, we offer ongoing support and maintenance to ensure your custom CRM remains up-to-date and continues to meet your business needs.

What future enhancements are planned for your CRM solutions?

We continuously improve our CRM offerings with new features and capabilities. View our product roadmap to see upcoming developments including AI-powered insights, automated workflow builders, and enhanced reporting capabilities.

Say hello 👋

We'd love to hear from you! Whether you have a question about our services, need assistance with a project, or just want to chat about your business needs, we're here to help. You can book a call with me, Joe, the owner of HiTide, and let's start a conversation.


You can also connect with me directly on LinkedIn or email me at joe@hitideweb.com.

Joe Peel
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