The future of customer service: using AI to improve human connection
I think there's a real opportunity to use AI and automation to give people better customer service. A recent phone call with Octopus Energy reminded me how good that can feel.
Practical videos and articles about software products, internal systems, automation and better technical decisions.
I think there's a real opportunity to use AI and automation to give people better customer service. A recent phone call with Octopus Energy reminded me how good that can feel.
A few years ago, I interviewed for a migration contract expected to take six months. A recent project has made me realise just how much my work has changed.
Three common risks that can derail a software project, and how to reduce them before you commit time and budget.
A practical look at where AI can create genuine value for service firms, beyond hype and novelty features.
Four costly mistakes businesses make when building software with AI, and how to protect the project before they cause lasting problems.
Why a broken process should be understood and improved before you invest in another software platform.
How better reporting systems can reduce repetitive work, improve consistency and make client reporting easier to deliver.
Why manual processes pile up in B2B service firms and where internal systems and automation can reduce operational drag.
Why AI coding tools like Replit hit a wall at 80% completion. Learn the difference between writing code and software engineering, and why expertise still matters in the AI age.
A transparent breakdown of software development costs and what factors influence the price of launching your SaaS or web application.
Learn what Laravel is and why it's my framework of choice. Discover how this PHP toolkit enables rapid development and protects your investment with widespread developer adoption.
Discover why Laravel is the ideal framework for new SaaS products. Learn how it enables rapid development, scales with growth, and protects your investment with abundant developer talent.
The brutal truth about offshore development from someone who's cleaned up the mess. Learn why cheap hourly rates often lead to expensive failures and what actually works.
Stop wasting time on features that don't matter. Learn which 4 common SaaS features you should skip in your first version to launch faster and focus on what users actually need.
Learn what an MVP really means and why building the minimum viable product using rapid app development is the smartest way to launch. Discover why starting small with custom software development leads to better outcomes than trying to build everything at once.
Why I don't build for 10,000 users when you have zero. Learn my pragmatic approach to SaaS architecture using custom software development techniques that scales with your actual growth through web app development, not your dreams.
Learn why most software features go unused and how I prevent development waste by being a strict gatekeeper. Discover why saying no is the most valuable custom software development service I provide as a UK software development company.
Learn how I use the 80/20 principle to prevent feature bloat and deliver focused software products through bespoke software development. Discover why saying no to features creates better web development outcomes than saying yes to everything.
Learn my proven approach to building MVPs in 12 weeks using the 80/20 principle and rapid app development techniques. Discover why launching lean beats feature-loaded products and how platform app development creates self-funding growth cycles.
Discover why I only offer fixed-price quotes for SaaS projects instead of hourly estimates. Learn how this custom software development approach protects your budget, guarantees delivery, and keeps your project focused on launching successfully with a UK software development company.